Cancellation & Refund Policy

Cancellation policy for Individuals will be as follows:

Victory Training Centre reserves the right to cancel or reschedule a course at any time. A course may be cancelled or rescheduled due to insufficient enrollment. You will be notified via email of changes/cancellations at least 2 business days prior to the start of the course. A full refund* will be issued in the event that rescheduling is not an option.

Refund Requests:

· FULL REFUND* – Will be granted when requested 5 full business days or more prior to course date. 

· NO REFUND – 4 full business days or less prior to course date.

· NO REFUND – if requested 60 days or more after payment date.

*(less 10% processing fees)

Rescheduling:

We understand that schedules may change, so if a request is made to change course dates with more than 2 business days notice prior to the start of the course, we can make that change. However, requests with less than 2 business days notice will require a $15 + GST administrative fee before the request can be completed.  

If a course is missed:

· No refund or rescheduling will be permitted, NO EXCEPTIONS - most of our courses run at full capacity and often have a waitlist; if a participant is not able to attend and notice is not given 5 days prior to the course, a new registration & payment will be required. 

Cancellation Policy for Private Group Courses:

Victory Training Centre reserves the right to cancel or reschedule a course at any time due to unforeseen circumstances. You will be notified of changes/cancellations at least 2 business days prior to the start of the course.

*Please be advised*

Every effort will be made to keep our commitment to facilitate the scheduled course(s).

If cancellation notice is provided by customer:

10 business days or more prior to course - No charge

6-9 business days prior to course - 15% of total course fee will be charged

2-5 business days prior to course - 25% of total course fee will be charged

0-1 business days prior to course - 50% of total course fee will be charged